We know you might have questions about your exciting treetop adventure. If you don't see an answer to your question below, feel free to give our friendly staff a call!

ZipQuest is open Monday through Saturday, 9 am to 5 pm and Sunday, 10 am to 5 pm. Hours may vary seasonally. For even more adventure, ask about our after-hours NightQuest tours on Friday and Saturday nights!
A canopy tour is a fully guided interpretive tour led by 2 highly-trained certified staff members. On your canopy tour you will traverse from tree platform to tree platform by a zipline cable or suspension bridge. Our guides will lead you through our course and will handle your clips, making sure you are always clipped in at either 1, 2, or 3 points of contacts at all times.
Prices vary per Quest. Check out our zipline adventures page for pricing here. Ask about our group and military discounts and promotion specials!
We welcome guests from age 8 to 91! Children between 8 and 15 years old must be accompanied by an adult.
Adventurers must weigh between 70-250 pounds.
For safety reasons, we require our guests to wear closed toed shoes on the course. Long hair must be tied back and there should be no dangling jewelry. We also require riders to wear pants or shorts (no skirts or dresses) so that the harness buckles properly.
All reservations are charged in full at the time of booking. If you need to cancel your tour, and can't reschedule for a different date, a full refund will be issued so long as the cancellation occurs prior to 48 hours of your tour time. Reservations are considered final 48 hours prior to your scheduled tour time and are NOT eligible for a refund OR rescheduling. By way of example, a tour scheduled for Saturday at 1 PM, must be canceled or rescheduled by Thursday at 1pm, to receive a full refund or be eligible for rescheduling.

REFUND POLICY
1) No Call No Show: If you have a scheduled tour and do not show up nor call to cancel, there is no refund.
2) After you are geared up: a) If you decide to not continue your tour you will only be charged $25; OR b) If you zip to the 2nd platform (named Kelly) then there is no refund.
3) Full refunds are only eligible for tours cancelled before 48 hours of your tour time. Tours cancelled less than 48 hours before your tour time are ineligible for refunds.

RUNNING LATE POLICY
ZipQuest works hard to ensure tours depart no later than 10 minutes after their scheduled tour time, in order to maintain our guests’ plans/expectations. If you are running late, we will reschedule that day, given availability.
During your tour, you’ll experience the verdant woods of North Carolina from above instead of below as you zip from tree to tree. You'll even learn about the trees that make up each unique zipping platform. On the Waterfall Expedition tour, you'll get a spectacular view of Carver's Falls and even get to zip directly over it! Keep your eye out for wildlife like tree frogs (like our mascot Zippy!), squirrels, blue herons, countless songbirds, and other fun creatures that enjoy the peaceful Carver’s Falls area.

Will my tour be cancelled if it’s raining or storming?

Not only is Carver’s Falls one of the most beautiful places in North Carolina when it’s dry, but the canopy really comes to life during the rain! We continue our tours in the rain, and adventurers get to experience a tropical rain forest feeling in NC! The colors change, plants and animals re-orient to maximize the event, and other beautiful waterfalls along the course spring to life. If the weather is severe we may have to cancel your tour and reschedule, refund, or issue a gift certificate. 

Waivers

Your group organizer should have been sent a confirmation email that includes an online waiver link specific for your reservation. They should be able to forward that to you. If that does not work then click fill out online waivers and you will need the following:

Group Number: this is the Reservation/Confirmation number that your group organizer received

Group Name: this is the last name of your group organizer

Paper waivers: Please try our online waiver first. If that will not work then print out your waiver and bring to your tour.