We know you might have questions about your exciting treetop adventure. If you don't see an answer to your question below, feel free to give our friendly staff a call!
1) No Call No Show: If you have a scheduled tour and do not show up nor call to cancel, there is no refund.
2) After you are geared up: a) If you decide to not continue your tour you will only be charged $25; OR b) If you zip to the 2nd platform (named Kelly) then there is no refund.
3) Full refunds are only eligible for tours cancelled before 48 hours of your tour time. Tours cancelled less than 48 hours before your tour time are ineligible for refunds.
RUNNING LATE POLICY
ZipQuest works hard to ensure tours depart no later than 10 minutes after their scheduled tour time, in order to maintain our guests’ plans/expectations. If you are running late, we will reschedule that day, given availability.
Not only is Carver’s Falls one of the most beautiful places in North Carolina when it’s dry, but the canopy really comes to life during the rain! We continue our tours in the rain, and adventurers get to experience a tropical rain forest feeling in NC! The colors change, plants and animals re-orient to maximize the event, and other beautiful waterfalls along the course spring to life. If the weather is severe we may have to cancel your tour and reschedule, refund, or issue a gift certificate.
Your group organizer should have been sent a confirmation email that includes an online waiver link specific for your reservation. They should be able to forward that to you. If that does not work then click fill out online waivers and you will need the following:
Group Number: this is the Reservation/Confirmation number that your group organizer received
Group Name: this is the last name of your group organizer
Paper waivers: Please try our online waiver first. If that will not work then print out your waiver and bring to your tour.